SouqBox M-hub Terms and Conditions
Please read these Terms and Conditions carefully before using M-hub from SouqBox
What’s in these terms?
These terms tell you the rules for using our website SOUQBOX (“our site”) to create and publish your own M-Hub site (“your site”).
Who we are and how to contact us
souqbox.io is a site operated by SouqBox Ltd Limited (“We”). We are registered in England and Wales under company number 10700701 and have our registered office at Euro House, Abex Rd, Newbury, RG14 5EY. Our VAT number is 267840080.
To contact us, please email firstname.lastname@example.org or telephone our support line on +44(0)203 053 4509.
By using our site you accept these terms
If you do not agree to these terms, you must not use our site.
We recommend that you save a copy of these terms for future reference.
There are other terms that may apply to you
- Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
If you launch any public facing site through SouqBox you warrant that you accept responsibility for the rules of trading on that site and all associated legal requirements are your responsibility to adhere to. For M-Hub this particularly relates to the use of the customer portal module where your products will be made available to order.
Payment & Commercial considerations
You agree to the commercial terms offered by SouqBox which may vary from time to time at SouqBox’s discretion. Souqbox will charge you monthly for the use of the services and failure to make payment will result in SouqBox disabling your site after the initial site suspension notice period. We will contact you to inform you that payment has not been collected and that unless payment is made as requested in 7 days, SouqBox will suspend your account and service. In this scenario SouqBox will retain your data for 28 days and at any time in that 28 day period, full settlement will enable your site to be reactivated to your end users.
After the 28 day suspension period lapses and where no settlement has been reached by you and SouqBox, we have the right to delete your site including but not limited to all content, branding, formulations, raw material data, user records and associated data.
We may make changes to these terms and our site
We may suspend or withdraw our site
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
We will inform you when we are making material upgrades to the service and if this requires the service to be temporarily offline although we will endevour to avoid this at all times.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com
How you may use material on our site
We are the owner or the licensee of all intellectual property rights & software on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
Once you create an M-Hub account, you are responsible for material hosted on that site. SouqBox does not accept responsibility for preventing unauthorised end users on your site creating content that breaches either your terms and conditions or any law prohibiting said content.
Do not rely on information on this site
The content on our public website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
User-generated content is not approved by us
This website includes information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views and representations expressed by other users on our site do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us on firstname.lastname@example.org
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
- We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.
- Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which are summarised below and published from time to time on SouqBox.io;
- Payments – if you have activated our ecommerce modules, all payments made within your SouqBox hosted site are managed by 3rd party payment providers (PSPs). You accept the terms and conditions with those PSPs and that the relationship you have with them is private, independent of SouqBox and as such SouqBox accepts no liability for any issues you may encounter with said PSPs.
- Logistics and Shipping – You warrant that SouqBox provides only logging capability on shipping and in no way carries liability for any courier bookings that are made to deliver product through your website. If SouqBox provides a direct booking facility with any logistics company, you warrant that SouqBox’s liability extends only to any failure on SouqBox’s code and not with any API or 3rd party access point.
- Contacting end users. SouqBox will send branded communications on your behalf to your customers however the content of these emails refers to company information which you provide. Further, you warrant that SouqBox is not responsible for that content
- We exclude all implied conditions, warranties, representations, or other terms that may apply to our site or any content on it
- We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
- In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user:
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered confidential and proprietary. You retain all of your ownership rights in your content, but you grant to us and other users of our site an irrevocable licence to use, store and copy that content and to distribute and make it available to third parties to the extent necessary to use this site for example to send a customer an invoice using your brand with detailing pricing of your products.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to link to or make any use of content on our site other than that set out above, please contact email@example.com
Which country’s laws apply to any disputes?